Discover more in our FAQ
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Do you ship Australia-wide?
Do you ship Australia-wide?
Yes! You can order retail coffee and pantry items straight from our site.
Is shipping free?
Is shipping free?
Free shipping on all orders $100+. Under that, standard shipping rates apply at checkout.
How long does delivery take?
How long does delivery take?
Most orders are roasted, packed and dispatched within 1 to 2 business days. Delivery times vary depending on your location.
Can I order food and drinks for pickup?
Can I order food and drinks for pickup?
Yes, order ahead through our venue ordering app for Cardiff or Rutherford. Order now →
Do you offer local pickup?
Do you offer local pickup?
Yes. Local pickup is available from our Sandgate roastery during business hours: 7am-3pm. This option is available at checkout.
Address: Unit 4/10 Guernsey St, Sandgate, NSW 2304.
If you are after pickup via our cafe locations, feel free to come in and purchase in-store.
What brands do you carry?
What brands do you carry?
The brands are stock are: Glitch, Bliss, Peaberrys, Flamingo. Each with their own profiles.
Browse by brand or take the quiz on our "What's Your Flavour?" page to find your match.
Our team is always happy to help you find the perfect blend, with tastings available in-store to make choosing easy.
How should I store my coffee?
How should I store my coffee?
Sealed, airtight, out of the sun. Reseal the bag after every use, freshness drops fast once it's open.
For the best flavour, enjoy your coffee within 4 to 8 weeks of roasting.
We highly recommend purchasing an Airscape container, or something alike, to keep your coffee as fresh as possible for longer.
How fresh is your coffee?
How fresh is your coffee?
Our coffee is roasted regularly throughout the week to ensure your coffee arrives fresh and ready to enjoy!
What's the difference between blends and single origins?
What's the difference between blends and single origins?
Blends combine beans from multiple origins for consistency and balance. Single origins showcase the unique flavours of one region or farm.
Do you grind coffee to order?
Do you grind coffee to order?
Yes! Choose your preferred grind when ordering, including espresso, filter, or wholebean.
Got a gift guide?
Got a gift guide?
Yes, browse our Gift Guide collection for ready-to-send coffee gifting.
How does Subscribe & Save work?
How does Subscribe & Save work?
Pick any coffee blend, hit "Subscribe" instead of "One-time purchase," choose how often it lands. We roast it fresh and send it on repeat.
What are the discounts?
What are the discounts?
Weekly: 10% off
Fortnightly: 7.5% off
Monthly: 5% off
Save up to $200 a year depending on your setup.
Is there a lock-in?
Is there a lock-in?
No. Pause, skip or cancel any time from your account.
Can I manage my subscription online?
Can I manage my subscription online?
Yes, head to Manage Subscription in the site menu to edit, skip or cancel.
What if my order arrives damaged?
What if my order arrives damaged?
Please contact us as soon as possible with photos of the damage and we'll make it right.
Can I return coffee?
Can I return coffee?
Because coffee is a food product, we can't accept returns for change of mind. If there's an issue with your order, get in touch and we'll help.
I received the wrong item.
I received the wrong item.
We're so sorry about that! Please contact us and we'll organise the correct replacement.
How do I contact you?
How do I contact you?
You can reach us via DM @houseofroast, and we'll get back to you as soon as possible!
Where can I find you?
Where can I find you?
Rutherford: 37 Shipley Drive, Rutherford NSW 2320
Cardiff: 69 Munibung Road, Cardiff NSW 2285
Open every day, 6am to 3pm.
Do you have a truck for events?
Do you have a truck for events?
Yes, the HOUSE Truck Stop is our mobile coffee service. Weddings, corporate, activations, the lot. Submit an event enquiry with your date and event info, and we'll build a quote. Enquiry today →
Is there a permanent Truck Stop location?
Is there a permanent Truck Stop location?
Not yet, one's in the works. Be the first to know on IG → @houseofroast.
Do you offer catering?
Do you offer catering?
Yes! For mini cans, you can place on order via our online ordering app. Select from 50 / 100 / 150 cans - or further enquiry for a custom order. This service includes the hire of one of our YETI eskies to ensure your coffee stays cold throughout the entirety of your event. Available via pickup from our stores or delivery.
If you are after something a bit more *EXTRA* for your event, enquire about our Truck Stop service! Reach out today →